LEXIGO pitches verifiable standard for NAATI certified translation in Australia

LEXIGO is spotlighting NAATI's public register and its own endorsement and ISO credentials as buyers look for certified translation services for visas, citizenship, study and other official uses. The Melbourne-based agency says its status can be checked online and pairs that with fixed pricing, turnaround tiers and security standards.

Why it matters: - Buyers of NAATI certified translation often need documents accepted for visas, citizenship, university enrolment, professional registration and other government submissions. - LEXIGO is framing the decision as a credentials check, not a marketing contest, as NAATI's public register now lets buyers verify provider status. - The shift matters because official documents carry personal data, and buyers are being pushed to compare certification, quality and security before uploading files.

What happened: - LEXIGO said it is a NAATI Endorsed language service provider, listed as LSP950085, and triple ISO certified to ISO 17100, ISO 9001 and ISO 27001. - NAATI's endorsement model began on 24 February 2026, and providers can now be checked on NAATI's public register. - The Melbourne-based translation agency says buyers can confirm its credentials in NAATI's online directory of Endorsed Language Service Providers.

The details: - LEXIGO recommends five checks for NAATI certified translation in Australia: an individual NAATI certified translator, a NAATI Endorsed Language Service Provider, ISO 17100 translation quality, ISO 27001 information security and a published price and turnaround. - NAATI certification applies to an individual translator for one language pair in one direction, and the translator's stamp and certification number appear on the finished document. - NAATI Endorsed Language Service Provider status belongs to the organization, not the individual translator, and requires ongoing compliance with six requirements, including NAATI certified translators on every assignment, a signed Code of Conduct, cybersecurity standards, quarterly data reporting to NAATI, a documented quality assurance and feedback process and formal translator induction. - ISO 17100 requires a second qualified linguist to revise each translation before delivery. - ISO 27001 is presented as an audited security system for personal documents such as birth certificates, passports and medical records, with files encrypted in transit and at rest and access limited to the project team. - LEXIGO says a provider should publish price and turnaround before customers upload documents. - For personal documents, LEXIGO offers NAATI certified translation from $69.90 plus GST per document. - The company's three service levels all include the same NAATI certified translation and official stamp, with differences only in speed and delivery. - NAATI Essential takes 3 to 5 business days and is delivered electronically. - NAATI Economy takes 1 to 3 business days and includes two hard copies by post. - NAATI Express is delivered within 48 business hours and includes two hard copies by post. - Customers upload a photo or scan online, keep the original document and receive the translation by secure link. - A small number of rarer languages and longer documents are quoted individually before work starts. - LEXIGO says holding all three ISO certifications is uncommon among Australian translation providers. - The company provides translation services Australia wide for public information, campaigns, digital content and print, and each job is revised by a second linguist under ISO 17100. - LEXIGO works across 171 languages with a vetted network of more than 10,000 translators, including Dari, Hazaragi, Karen, Dinka, Tigrinya and Rohingya. - The company says its NAATI translation services are used within the same system it uses for more than 50 government departments and agencies, plus healthcare, community and enterprise clients.

Between the lines: - The message is aimed at buyers who may not know the difference between an individual translator credential and an organization-level endorsement. - By emphasizing a public register, fixed pricing and audited standards, LEXIGO is trying to make verification itself the selling point. - The free-register angle also shifts the market away from vague claims like "best" and toward checkable compliance. - Mark Saba, CEO and founder of LEXIGO, said people should verify a translator's NAATI certification, a provider's NAATI endorsement and an audited ISO process before buying. - Saba also said the company would rather be chosen on that record than on an adjective.

What's next: - Buyers can continue using NAATI's public register and LEXIGO's online directory to verify provider status before placing an order. - LEXIGO is also promoting free multilingual resources, including a Language Map based on ABS Census 2021 data and a free online version of The Authenticity Advantage, revised edition 2026. - The company says it will keep serving government, healthcare, community and enterprise clients from Melbourne, Sydney, Brisbane and Adelaide.

The bottom line: - In a crowded translation market, LEXIGO is betting that verifiable credentials, published pricing and audited systems will outweigh superlatives like "best."